Return and Cancellation Policy

Returns for Miller Hardware Company products are required within 30 days of the original purchase date. Acceptable return products must be in the original packaging and in saleable condition. Any used or damaged goods will not be accepted. Proof of purchase is required in all cases. Under these conditions, Miller Hardware Company will either replace the product or issue a credit for the original purchase price. Services charges such as shipping or delivery are non-refundable.

Products restricted from returns include: (1) any materials cut or modified to order (2) special ordered non-stock items (3)  disaster relief items (masks, respirators, gloves, perishable goods, disposable and single use items) (4) Well pumps* (5) Installed Items**

Defective Products - We encourage you to test your product within 3 days of receipt so we can quickly remedy any mechanical problems. In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Certain items are susceptible to a restocking fee. These include but are not limited to: large quantity orders, large volume pipe, pipe fittings, wire rope, chain, paints, large power equipment. A 10-50% restocking fee will be assessed in situations deemed appropriate by management.

Certain manufacturer warranties require a manufacturer representative to verify and address the defected product. We will gladly exchange such a product pending such verification. For any questions regarding acceptable manufacturers’ warranties, please contact us directly at 1.855.277.1511.

We receive daily weekday delivery from USPS, FEDEX, & UPS. Return freight charges are incurred by the customer. In circumstances where the return is a result of a Miller Hardware Company error, subject solely to our determination, we will refund ground shipping costs once the return has been processed. At which point, you will be notified via email and issued a credit by means of the original method of payment. Please do not hesitate to contact us directly regarding any return policy questions.

In order to return a product purchased online, please abide by the following procedure:

1) Legibly write the reason for return on your packing slip. Please note whether you intend to return or exchange the product.  If the original packing slip is unavailable, please prove the date of purchase, the original invoice number, as well as the item number(s) for the product(s).

2) Carefully package the item(s) and include the packing slip noted above. Ship the package via carrier of your choice to:

Attn: Returns
Miller Hardware Company
104 South Lee Street
Valdosta, GA 31601

* Please see defective products header and installed items footnote before contacting. 

** Installed Items - Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim with the manufacturer may be made by the customer but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Shipping/Delivery, Backorder & Will Call Policy

The below policy pertains to:

1. Orders processed through www.whiteheadindustrial.com
2. Orders taken by CSR teams at either Whitehead Industrial or Miller Hardware Company.

We have the ability to ship common carrier or palletized freight line. Our preferred method of shipment is through the United Parcel Service (UPS), the United States Postal Service (USPS), or Federal Express (FedEx). *Items ordered after 12 PM EST are not guaranteed to ship the same day* ** We do not offer shipping outside of the United States of America**

Please note the following shipping guidelines:

• Billing: Customer is to be billed upon shipment. Orders will not be invoiced when they are received, only when shipped.
• Fulfillment: We strive to have an accurate inventory count and present correct levels of “Quantity on Hand” and “Quantity on Order” for each product. If availability of a particular item is in question, please contact us directly and we will confirm availability by physical count. * **
• Tracking: We will notify you of the UPS, USPS, FedEx tracking number associated with your package at time of shipment.
• Drop Shipments: Miller Hardware Company also provides Drop Ship Freight Line shipping to most locations in the 48 contiguous United States.
• In-Store Pickup: Local customers may select in-store pick up at checkout at no cost. When selected the item(s) are pulled and placed at the counter and an email will be sent out notifying the customer that the item(s) are ready to be picked up.
• Restricted Items: We display many non-shippable UPS or FedEx items on WWW.WHITEHEADINDUSTRIAL.COM. These items are placed onsite to serve our local market in which the merchandise will be delivered by Miller Hardware/Whitehead Hardware or picked up by the customer. If you request such a product to be shipped UPS or FedEx, we will cancel the item(s) and notify you prior to shipping the remaining order. Order cancellation is permitted with no penalty charge.
• Express Shipments: We are happy to offer guarantee express shipments through FedEx, UPS, and USPS (options will be given on shipping selection screen)*** **** *****
• Damaged Goods: In the case that a package or product has been damaged upon delivery, please contact us with images of the damaged goods and the packaging it arrived in. Once we are contacted we will work with you on a solution that best fits your needs. Exchanges will ship the same method as the original order.  

*There may be instances when a particular item may appear to be available at time of placing your order but sold prior to being pulled for shipment *

**Please note, if an item shows zero quantity on hand, you may still order it. By doing so, you are agreeing to a backorder for that specific product. Do understand that shipment will be delayed pending receipt of our restock order. For any questions pertaining to backorder shipments, please contact us directly. If your order happens to be time sensitive, we suggest you call to receive a best faith estimate of when the item will become available prior to placing your order. We ship orders once complete. Any backorders will result in a delayed shipment for the entire order. Please contact us directly to handle any concerns pertaining to backorders.**

*** Please note, Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee service***

**** Please note, FedEx Ground/Home Delivery & UPS Ground are a non-guaranteed service. FedEx & UPS do not provide a money-back guarantee if items sent via Ground/Home Delivery fail to arrive by the scheduled delivery date. However, FedEx & UPS have express options that provide a guarantee service****

***** Please note, per carrier policy express shipments are only delivered on business days. Saturday, Sunday, and holidays do not count towards the delivery time*****